FAQ

COVID-19 SAFETY MEASURES 

Komedia Bath is  committed to providing a safe space for our staff, customers and performers. We are following government guidelines at all times and are making ticketholders aware of any changes. Our COVID-19 safety measures that are currently in place:

➡️ As of Wednesday 15th December 2021, all customers attending events at Komedia Bath will need to demonstrate their COVID-19 status by providing either:

• Proof of a negative NHS Rapid Lateral Flow Test to be presented on arrival at the venue (such test to be taken 24 hours prior to attending the event at the venue).

You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following:

Text OR email confirmation of your result

OR by using the NHS COVID Pass, available through the NHS App

OR as a letter that can be requested by ringing NHS 119 (England, Wales and Northern Ireland) or Scotland 0300 303 2713

or

• Proof of full vaccination – both doses received (with the second at least 14 days prior to the arrival at the venue).

We cannot accept vaccine cards issued at vaccination centres as proof of vaccination.

Please use the NHS COVID Pass to show your vaccination status using the NHS App or the NHS website to download it as a PDF or get it sent to you in an email.

or

• Proof of natural immunity based upon a positive PCR test within 180 days of arrival at the venue (and after the 10-day self-isolation period following the result).

Please use the NHS COVID Pass to show your positive PCR test within the past 6 months using the NHS App or the NHS website, after you’ve finished self-isolating and up to 180 days after taking the test.

To give everyone peace of mind, we kindly ask that customers:

➡️ Do not enter the venue if experiencing symptoms of COVID-19 or have been in close contact with someone who has tested positive

➡️ Use NHS Test and Trace check in up on entry

➡️ Wash hands regularly and use hand sanitiser

➡️ To wear a face mask while moving around the venue

➡️ Be respectful of other audience members’ personal space

To keep you safe we are also:

➡️ Limiting our capacity at standing gigs and club nights to allow more space between audience members

➡️ Requiring our staff to continue wearing masks at our events

➡️ Continuing to test staff daily for COVID-19

Komedia Bath also has fresh air intake to the main auditorium.

We strongly encourage you to be considerate of others who may be more vulnerable and to carry on exercising caution while at Komedia Bath. We reserve the right to remove any individual who is disrespectful towards others or goes out of their way to create what we feel is an unsafe environment.

COVID-19: CANCELLED AND RESCHEDULED EVENTS

If an event is cancelled due to Covid-19 restrictions, all existing customers will be contacted by email by the venue directly and offered a refund or credit note.

If an event is rescheduled due to Covid-19 restrictions, all existing tickets will automatically transfer to the new date. However, customers will also be contacted by email by the venue and offered a refund or credit note should they not be able to attend the new date. No action is required from the customer if they are happy to attend the new date.

We ask that customers who wish to receive a refund inform us as soon as possible following the reschedule notice being issued. No refunds will be issued after the event date has passed.

If you have a query about a specific event, please contact us at [email protected]

What time do doors open for a show at Komedia?
Show times vary per event, so please check individual listings to confirm door opening times.

What time will the show finish?
Show times vary per event. For up-to-date show finish times, please get in touch by emailing [email protected]

Can I choose my seats?
Please check your tickets for full seating information. Most seating at Komedia Bath is reserved unless otherwise stated. We advise that you arrive at least 20 minutes before thev show starts to be able to find your seat and get bar service.

Are there any age restrictions on shows?
Age restrictions vary from show to show and are listed on individual event pages. Please check event pages for up to date information and contact us if you are unsure.

Is food available at shows?
A limited number of Meal Deal tickets are available for certain seated events, and food can be ordered on the night at certain shows. Please check individual event listings for more information.

I have specific dietary requirements. Will I be able to eat at Komedia?
We are happy to accommodate dietary requirements where possible, and always have vegetarian and vegan options on our menu. Please ask a member of staff on the night of your show for further information.

Accessibility
Please check our Accessibility page for more information

Booking FAQs
Tickets can be booked online, via phone, or in person.
Phone: 01225 489 070 (daily 10am-5pm)
Email: [email protected] (we aim to respond within 24 working hours)
Venue Box Office: 22-23 Westgate Street, Bath, BA1 1EP (open Wednesday – Sunday 10am-5pm)

Booking Fee
A booking fee of £1.00 per ticket will be added to all bookings made online.
All bookings made by phone will incur a £1.50 booking fee per ticket.
Tickets purchased in person from Komedia Bath will incur no booking fee.

Group bookings
Discounted tickets are available Krater Comedy Club & Ministry of Burlesque shows if you are a party of 8 or more.

Terms and conditions

Tickets cannot be exchanged nor money refunded.

The management reserves the right, in combination with any other statements or directives which may be shown on the ticket or as displayed on the premises to:
a) refuse admission of the ticket holder to the premises
b) refuse entry of and use on the premises of any camera or any form of audio or visual equipment
c) request the ticket holder to leave the premises and to take any appropriate measure to ensure such a request
d) delay or refuse entry of latecomers, depending on the nature of the performance
e) make any change whatsoever in the performance owing to any unforeseen or unavoidable cause
f) cancel the event or performance for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than, at the Management’s discretion, a possible percentage of the maximum refund to the ticket holder of the value of the ticket
g) All show timings are provided as an approximation only, and are subject to change without notice
h) It is the customer’s responsibility to check that all booking information on the email confirmation/ticket is correct

Photography and Filming within the Venue

By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by Komedia Bath and its affiliates and representatives. Images, photos and/or videos may be used to promote similar Komedia Bath  events in the future, highlight the event and exhibit the capabilities of Komedia Bath.

You release Komedia Bath , its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/ or sound recordings.

By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Komedia Bath  or the person or entity designated to do so by Komedia Bath .