Privacy Notice

it is important to us that you are in control of the personal information you share with us when you attend our events, sign up to our newsletters or interact with us in other ways

How does Komedia collect personal data: Customer data is collected via our ticketing system (Ticketsolve); on-line via the website homepage sign up form, in person at the Box Office and over the phone. We also use competition forms with clear opt in boxes (red / black slips) collected at our in-house events.

Data that can be collected: Customers name, email address, telephone number, postal address, DOB, interests. We also store employee data for administrative and payroll purposes: names, gender, DOB, postal address, email, next of kin, job title, NI number, start/finish date, bank account details, wage, some sickness records of absenteeism, employment history.

Purpose of Data collection: To provide a service to individuals, e.g. sending them tickets (e-tickets or physical tickets), informing them of show cancellations, special offers, marketing communications (where customers have agreed for us to do so) and/or for administrative and payroll purposes, etc.

Sharing Data: Komedia will only share data with other organisations if the individual gives explicit consent to do so. For example the customer ticks a box to allow Komedia to share their data with the promoter who is running the event. This is very rare.

The Individual’s Rights: Not to give consent, to withdraw consent, to object to processing, to request rectification or deletion and submit a Subject Access Request.

Complaints procedure: All individuals have the right to make a complaint, with both Komedia (via the data processor who’s contact details are below) or via the Information Commissioners Office (ICO) 0303 123 1113. Complaints will be responded to within 1 month.

Lawful Basis of Data Processing

  1. Staff Data: on a Performance Contract* basis, only hold information that is essential for the company to function as an employer. Failure to provide such data would mean the company is unable to employ the individual.
  2. Marketing Data: Komedia only stores marketing data after full ‘opt-in’ consent** is given. The company does not assume consent using pre-ticked boxes or similar devices and you can unsubscribe easily at any time via the links at the bottom of every marketing email we send.
  3. Ticketing Data: Komedia will collect some ticketing data on a Legitimate Interests*** basis, this is only when it would be deemed bothersome to disrupt the individual with consent during a legitimate process when they are unlikely to object. I.e. to gain consent to ask for their card details when they have phoned to purchase a ticket or consent to collect their address when they are already aware the ticket will be posted to them.

Safeguards: Komedia has sought the advice of our main data holder Ticketsolve and have reviewed our policies accordingly in-line with the GDPR regulations. We have also followed the guidelines of the ICO. All members of staff who collect data follow the protocols outlined in the Komedia Data Privacy Policy.

Storage: No data is stored or handled outside of the EEA (European Economic Area). Ticketsolve only has EU based servers.

Child data: Komedia does not store the data of Children

Data Retention Policy: Employee data will be stored for the required minimum of 5 years and their financial data for the minimum of 3 years in line the HMRC’s guidelines. Ticketing and Marketing Data will be kept for as long as the data is deemed valid with a maximum period of 100 years, or until a request is made by the individual to cease the storage of their data.

Review: This policy was amended 11th May 2018 and will be reviewed annually or whenever any changes are made to data protection legislation.

Data Processor for Komedia: Cassian Ledger [email protected]  01273 647 104, Komedia Ltd, Gardner Street, Brighton, BN1 1UN.

Definition of Terms

*Performance of Contract – processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
**Consent – the data subject has given consent to the processing of his or her personal data for one or more specific purposes
***Legitimate Interest – processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject

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